Slice - slice.seriouseats.com

  • Share:
  • Send to Reddit
  • Send to StumbleUpon
  • Send to Facebook
  • Send to del.icio.us
  • Send to digg

A Slice for Cerberus

Airlines these days are great for delays and diversions, but they're not particularly good at customer service.

But in the New York Times's "On the Road" column, Joe Sharkey focuses on two separate instances—in Syracuse and Albany, New York—in which pizza was ordered in for groups of stranded passengers.

"I’m not going to keep you on the plane. I’m going to pull up to a gate where you can get off, as long as you wait there in case we have to leave. I know you’ve only had cheese and crackers. So I called the Sbarro in the terminal and asked them to keep sending pizzas out until the whole plane gets fed."

Now all grumbling about the quality of Sbarro aside, you'd probably expect me to be all for this, but, frankly, homeslices, it's crap.

The individual pilots and folks on the ground who worked to treat their passengers to pizza are well-meaning, I'm sure, and they sound mighty nice. And in these instances of customer service, they should be applauded. But, in general, with all the nonsense airlines put us through, the free pizza gambit is merely a sop.

"Oh, I got bumped from an earlier flight, finally got on this one, circled for an hour for a landing slot, and now have to wait—what!?—three additional hours for my connecting flight because the crew for the plane I just got off of is flying in from Dallas?

"But, oh! Free pizza! That changes everything!"

Please.

It's like when things gum up at work and your boss ever so kindly offers to order a pizza lunch for everyone "because you've all been working so hard," when what that really means is "no lunch break for you today, suckers!"

It'll be interesting to see whether this catches on at other airports throughout the country. My guess is that smaller airports like those in Syracuse and Albany might be able to handle the pizza output. But don't expect it at O'Hare, Dallas, La Guardia, or LAX anytime soon, folks. In those locations, the airlines would be running soup kitchens.

5 Comments:

My wife and I moved to the Albany area from Brooklyn a few years ago. Needless to say I was very disappointed with the pizza in the region so I learned how to make a respectable NY and Neapolitan style pizza with the help of pizzamaking.com

We finally have decent NY style pizza here:

Marisa's Place
5 Schuyler Plaza
Route 20 and 155
Guilderland, NY

Phone: 464-9900
Here's a local food blog with more info.
http://celinabean.com/2008/11/marisas-place-guilderland-ny/

There's also a great pizza in Troy but it's a long way from my house.
De Fazio's Pizzeria
266 4th St
Troy, NY 12180
(518) 271-1111
BYOB!
They also have an Italian specialty store next door.

My friend's son is the Assistant General Manager for the Ti-City Valleycats (Vic Christopher) and he speaks very highly of De Fazio's. I'm heading up there for their opening night on June 20th and we will be checking it out with him. I'm not one to write lengthy reviews, but I'll be sure to post some photos to my flickr page.

Ciao,

Paulie Gee

@loxy That is very cool. Thanks so much for pointing it out. I had no idea he does a column for them. Vic is a great guy and obviously has great taste in pizza. He did go to all three of his favorite places for the first time with me, so his comment is very flattering. I can hardly wait to hit DeFazio's. That picture makes it look like a real treasure.

Ciao,

Uncle Paulie Gee

Add a comment:

Comments can take up to a minute to appear - please be patient!

Previewing your comment:

 

HTML Hints

Some HTML is OK: <a href="URL">link</a>, <strong>strong</strong>, <em>em</em>

Comment Guidelines

Post whatever you want, just keep it pleasant. We reserve the right to delete off-topic or inflammatory comments. Learn more at our Comment Policy page.

If you see something not so nice, please, report an inappropriate comment.

Pizza by Location

Browse the Archives


Site Meter